Returns & Exchanges
Refund Policy
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Returns
A purchase can be returned if it is shipped back within 15 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Several types of goods are exempt from being returned or exchanged. We do not accept products that are intimate for sanitary purposes, these include but are not limited to underwear, pantihose, and earrings.
Other items that are not available for returns are sale items, and gift certificates.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once the item is received and in its original condition a refund will be processed using the transaction payment method.
Please allow 3-5 business days for the refund processing to take place and show on your personal banking account before contacting us about your refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or another item of equal or greater value when a replacement is not available, send us an email at lavlillyboutique@gmail.com with a photo of your defective or damaged item. Once we confirm that the exchange is valid you can ship your item to: Lavender Lilly Boutique, 302 John St, unit 5, Richmond Hill ON L3T 6M8, Canada. Once the item is received, the replacement item will be sent to the address originally shipped to, unless stated otherwise.
Holiday Exchanges will be extended to January 21st. Exchanged items must be unworn and have all tags still attached. Shop with peace of mind for the holidays!
Shipping
To return your product, you should mail your product to: Lavender Lilly Boutique, 302 John St, unit 5, Richmond Hill ON L3T 6M8, Canada
You will be responsible for paying the shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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